A large bank will better serve customers using Sinequa Search Application Platform

Sinequa achieving 12,8 Millions US dollars of revenues for fiscal 2009 is a rather good performance considering 2008 economic downturn impact.

We are becoming mission critical inside strategic projects for large organizations. As a matter of fact, one of the top ten banks in the world has retained Sinequa for its application platform to build its new front office desktop for customer facing employees. For millions of customers of this bank as well, we will be at the heart of the direct access to their own data and information. Our search platform is integrated here with other technologies (database, rich client, SOA,...) from leading vendors such as IBM, Adobe, Software AG.

This project should be an example for many. Once more, a web interface powered by an agile, fast and scalable information unification technology such as the Sinequa search platform is the only answer to the issues companies have to face. The only solution to cope with exploding volumes of data and the need for an immediate access to information combined with a unified vision: wether it be for customers, employees, or to meet internal processes requirements. In the perspective of an extended enterprise, with well informed customers in demand of instantaneous interactions, this technological and applicative challenge must be taken very seriously.

Exalead bought by Dassault Systèmes for 135 M€...

Sinequa becomes the European leader among European pure players Search vendors after Autonomy. A few personal comments on Exalead takeover by Dassault Systèmes: I see three reasons to be enthusiastic:

A very nice deal

As a French tax payer, I am happy to see a company that has been heavily supported by French innovation funding system be saved by a brilliant exit, even more when this exit is with the French bigger software vendor. It’s great and I congratulate the protagonists with a sincere admiration (we are competitors, but it does not mean enemies, it just means we play in different sides but on the same playground).

I used the word « saved » because Exalead displays in 2009 revenues of 13,9M Euros with 15 Millions of losses for the same year. Those consolidated figures are available to all at the French Tribunal de commerce.

So everything Exalead created will be capitalized and developed by Dassault Systèmes. It’s excellent news. As an entrepreneur and as a board member of the AFDEL (French Software vendors Association of whom Dassault Systèmes is one of the founding members), I have a lot of respect and admiration for the company Dassault Systèmes and for its leader Bernard Charles, who inspired me. This is a positive message and model sent to the French Software industry. Dassault Systèmes saw the importance of Search and they have paid the value for an european technology.

A new High in valuation, good news for the industry in général and for search in particular

The important valorisation (around 10 times 2009 revenues, 8 times 2009 losses) is an excellent news for many reasons:

First of all, this is even better than last valuation ratio (FAST bought by Microsoft a bit more than two years ago, with a multiple of around 7. This shows that Search is becoming more and more strategic.

This amount proves that search is not becoming a commodity, but indeed it is becoming a mission critical enabling technology for enterprise applications: PLM, ERP, CRM, CMS, etc… that is for search in OEM.

Just like databases when ERP emerged, Search also demonstrates every day more and more that it’s not only a way to access to documents or information, but also an enabling technology allowing customers or employees to perform their tasks efficiently. At Sinequa, we put this simply: we went from a search engine allowed to find documents and information to a search that triggers decisions or actions (hence the integration in other applications, or the generation of new functionalities - SBA).

Excellent news for Sinequa and for its customers and partners

Search is strategic, but it has not reached maturity in terms of industrial applications. We only begin to see how search integrated with other tools can become the corner stone for tomorrows’ enterprise applications.

There are two projects in this Exalead - Dassault Systèmes deal, as underlined by the communication in two times : first the OEM deal a few weeks ago, then the takeover today.

The first project aims at empowering Dassault Systèmes offer. I am confident this will work.

The second project aims at developing Exalead on its existing SBA positioning. I will wait and see. I believe that a company on a emerging market needs to be focus and independent to create the best partnerships, to choose the best early customers, etc… Exalead was already quite spread out as illustrated by the variety of its references and its poor profitability despite a good technology and some good sales. My scepticism is even more acute since I foresee that Dassault Systèmes will not accept continuing financial losses.

* * *

As said, Sinequa becomes de facto the European leader after Autonomy among enterprise search “pure players”. Wether it be in SBA or in Enterprise Search, this opens very nice possibilities. At a moment when our product has demonstrated its superiority on all competitors when it comes to large infrastructure project or large internal search projects, I come to hope of a future where it would be our turn to shape this market, at a European or even global level.

Congrats to Exalead for a very fine rodeo, and it is now time for Sinequa the new independent European leader to show what it can do. I’m expecting to make announcements in a near future.

Made In Presse joins the Appstore

Made In Presse is a French online service that allows you to find any (French) magazine. The magazines are digitalized, one can search and refine by title or topic, or the other way around.

Then, Made In Presse allows you to preview and to buy the magazine in order to go and pick it up in a store nearby, or to browse it on or offline. The reading device ergonomy is terrific, it feels like your were turning real pages.

I'm happy that after having reviewed the market, Made In Press chose the most intuitive and obvious search solution : Sinequa. By the way, Made In Press is an example among others of a Search Based Application.

With the release of the App "Made In Presse", it is going to be easier than ever to browse and buy French magazines on Iphone and Ipad, still using Sinequa semantic search.

Congratulations to the Made In Presse team, they're great !

URL APPS: AppMadeInPresse

URL: MadeInPresse

Moving from Search to Business Search

Search is no longer Sexy. Is that sad?

When I used to say in social events that I work in search, people would be excited. Thank you Google I guess. Now if I say that same thing, they are bored and feel sorry... Should I thank Microsoft?

Enterprise Search Summit last week in May in New-York was very interesting in that respect. It was both boring and thrilling. Our industry is transforming itself.

Search for search is a technology, there seem to be a few good enough products out there, at least if you put the service effort that's needed. And it's true, if you want to do a search on enterprise contents, many vendors can help you. And so does Microsoft now. So it's a commodity, right?

Actually it is a little bit more complex. Because customers do not need search, nor do they want to pay for search. They want to solve information access problems, ideally directly related with business performance or risk related issues. And they start to understand that only Search Based Applications can help them achieve this objective.

So we are in for a brand new game. Because Search Based Application means a lot more functionalities and integration to provide, specific relevancy requirements that will have mission critical impact, business organized facet navigation, real time absolutely vital needs, and much much more... There, very few technologies can handle the challenge, and that's good news for Sinequa.

This is the begining of a new era for this industry. At last, we are going to see the tremendous value of search even if we stop talking about search. Search Based Applications will make the difference for customer relation, enterprise reactivity and efficiency, supply chain management, etc...

Special thanks and congratulations to Leslie Owens, Sue Feldman and Lynda Moulton for their insightful presentations in New-York.

Complexity driven collapse applied to information management/access

Dare not be a documentalist.

We create more documents, more information and data, need more servers, more system units, more network bandwith, more regulation to manage data and information. More and more, ever...

Surrounded by process and business rules, this generates need for always more complex information access system. And complex consulting to manage the technical and organizational challenge around this.

I so enjoyed Clay Shirky's excellent new essay: "The Collapse of Complex Business Models" thanks to twitter: @mathewi and @rdeclermont

What Clay Shirky demonstrates is that when complexity is such that any move will be by nature very complex and generate negative value, collapse is the only solution to create value.

In the case of data and information, collapse could be shutting down tons of servers, loosing information and knowledge to become agile again (just like Bergson explained that we need to forget the past to be able to apprehend the future).

A "smart" collapse could be not shutting down the servers, but simply pretending to forget them and... setting an intelligent search to give access to everything.

To make a long story short : if organizing and archiving your emails and files is too time consuming and would make your job worthless, why not use a search that makes the relevant connections between all elements.

A fresh new start for your work habits if you accept to set aside your documentalist skills.

Techno-diversity is good, and right

I enjoyed reading the "I Can't Wait for NoSQL to Die" post of Ted Dziuba cf. his blog.

Indeed, technology generates so much dogmatic statements.

What if .Net AND Java leaved happily together, what if Sharepoint did not absorb the whole CMS market, what if Windows and Linux continued to co-exist. What if technology focused on solving problems and not creating buzzwords and dogmas.

What if there was a little bit less testosterone when it comes to technology, and more pragmatism. Customers would be better served, business would be better run.

Enteprise Search Bus : the intelligent fondation of the entreprise 2.0

The Enterprise Search Bus is becoming key in the information and IT infrastructure of organisations. It announces a decline in the strategic importance of the relational database, emphasizing its greatest weakness: its rigidity that seen from an intelligence perspective makes it a rather dumb tool. Here's why and here are some consequences to the software ecosystem.

The context has two axes: the content and the container

Axe 1: there are three main types of data:

1. Structured (numbers, values, positions…),
2. Unstructured (contracts, catalogues, documents…),
3. Issues of exchanges and collaboration (messages, discussions, directories,...).

Axe 2: containers of all types of content share three main missions:

1. The first is historically their main purpose: to guarantee transactions, because this is ultimately where the data is born and/or makes sense in the real economic activity of the company.

2. The second is a corollary to the first but has grown increasingly important with the growth of volumes to be searchable, for one must be able to put the right data in front of the right operator or to ensure a good transaction.

3. And the third arises from the info-explosion and issues of cost and energy control: managing the archiving, and organized retention of data.

In a predictable Darwinian phenomenon, each of these major functions has become a playing field for specialized players. Depending on whether the data is structured or unstructured, the actors may be different. But there is a groundswell of interest: the database was the backbone of the company and this is now changing. The success of the database was based on its ability to organize and secure transactions. These are now, at the time of redundancy and the Cloud, fairly basic if not commonplace qualities.

To sum up the software landscape, the table below explains how software has emerged at the 9 key intersections of the two axes mentioned above.

Function/ type of data	Structured	Unstructured	People
Transaction and process management	ERP, CRM, business applications + Database.	BPM + CMS + Database	Mail tool, enterprise social network
Search and navigation, analysis	Business Intelligence + Data warehouse	Integrated Search Engine	Integrated Search Engine
Archiving, backup,…	Dedicated archiving tools	Dedicated archiving tools	Dedicated archiving tools

The info-explosion is relativizing the hegemony of the relational database

Until the info-explosion, it was vertical integration: Oracle is a good example starting from the relational database and going to the business application managing structured data. Those prospered inside a silo. For this to work, application servers with the ambition to make apllications talk to applications were the next logical step in this paradigm. This was the core fondation of the enterprise 1.0 information system. Such a system was busy properly handling its transactions, and counting and analyzing its business data: its core component was naturally the relational database. Outside the File System and the email box, long regarded as tools reserved for minor office uses, almost all enterprise computing has been built around the relational database.

But the relational database system is cumbersome and expensive on one hand, when in addition Business Intelligence tools lack agility. On the other hand, the info-explosion of unstructured data (emails and files in directories that are stored "flat" without a relational model) has stimulated the advance of the technology of search and navigation. As unstructured data has become increasingly business critical, the tools to access data have become increasingly professional. Finally, if one can say ‘who can do more can do less’. The relational database becomes a source of information as any other, it is moving from the status repository of system information to a simple container of structured data. It is as such, neither more nor less important and strategic than the CMS.

Two important consequences on the value of the search engine in the structured world

1. The Business Intelligence tools are being marginalized by the search engines to access information and provide a 360° view. In 90% of the time, the search engine is more flexible and better than the BI tool. See the recent testimony of the Laser Group in 01 Informatique in French (the recent choice of Sinequa in a database offload bench against a known French rival. A very interesting project which aims to index the entire transaction history of the 22 million credit cards of Laser / Cofinoga).
2. With server virtualization, not to mention the gradual migration to the Cloud, the challenge is not to allow applications to talk to each other, but to enforce a consistent repository of data. From this perspective, this is the announcement of the victory of the Enterprise Search Bus. An intelligent Enterprise Search Bus is capable of ensuring the consistency of all data by making it searchable by business relevant categories/metadata, either inherited from the source or generated on the fly. In this respect, one can imagine that a vision based on the Enterprise Search Bus will absorb MDM (Master Data Management) type approaches that are in fact a very accomplished, but very specialized response to the question.

The Enterprise Search Bus becomes strategic for the enterprise

The important point for the construction or development of an information system is - but it is not surprising to see me push this argument - that the search engine has gone from a fun gadget (it’s true, who really needs a search engine to find data a little faster on the Intranet or to find lost documents on shared directories?) to an essential element of the enterprise information system. The Enterprise Search Bus is:

• Key to unify the data by structuring it within the business context,
• Essential for help not in searching but to achieve effective results with the right information in the right place within the right application.
• Major in the logic of supporting a simple work ethic. Simple as it digests the real complexity of our business ecosystem by reducing it to a logical layout, that is easy and intuitive. Talk to consultants from Atos Origin, who have recently selected Sinequa to access their unstructured data, or consultants from Mercer (see Press Release attached).

Consequences on the market of the enterprise search engine

To be up to the challenges, your Enterprise Search Bus will have to validate several key criteria:

1. Integrate the generation of smart technology and metadata processing. If the relational database is losing ground, the search engine needs to provide the necessary business structure more than ever. In this area, you have the choice of linguistics (Sinequa, FAST) or Bayesian (Autonomy).
2. Absorb all the volumes and heterogeneity of your information system. You needlinear scalability and secure connectors that are rapidly deployable without any specific development.
3. Integrate in a logical and portable platform. You are Java or .Net, private servers or Cloud: your Enterprise Search Bus must be agnostic on the subject.
4. And many other criteria such as ergonomics as simple as an iphone. A true 2.0 product in the way it is used (interactivity) and in its way of being deployed (pilot site), ...

Sinequa validates these criteria better than anyone I think. Our vision for many years, the work we have with our customers in particular since 2005, and our flexibility allow us today to have the right product at the right time.

I must confess: 5 years ago, we thought the topic was to translate the value proposition of Google in the enterprise. Our technical department was obsessed with Google. Today, this seems ridiculous, because our mission is at the heart of a business increasingly virtualized, both literally and figuratively (Cloud computing, outsourced supply chain management, outsourcing of most enterprise processes, offshore development, outsourced marketing, etc.). The heart of the intelligence and agility of a company needs an Enterprise Search Bus. Some speak of meaning-based computing; I dare to say simply Intelligent business. The following definition from Wikipedia seems eloquent to me.

“Intelligence comes from the Latin Intelligentsia (ability to understand), derived from Latin intellegere meaning understand, and whose prefix inter (between), and the radical legere (to choose, pick) or ligare (link) suggests essentially the ability to link elements who would otherwise be separated.”

“Intelligence is all mental faculties to understand things and events, to discover relationships between them. Intelligence is also recognized as being what in fact it allows: adaptability. Also, practical intelligence is the ability to act appropriately to situations. In terms of evolution of human understanding cannot be conceived without a diversified coding system. It therefore comes to conceptual intelligence, inseparable from a mastery of language (and therefore "words") to complex reasoning and the reasoning is the mental process of analysis for determining the relationships between elements. Finally, and at this level, the purpose of intelligence is the conceptual and rational knowledge.”

The market for Enterprise Search is exciting. We realized that Google was a mediated and talented follower, little present in value-added projects. Today, all eyes are turned to FAST / Microsoft. But I think that innovation and value this time will still come from others. I think the winning visions cannot be based on an Enterprise Search Bus choked by a complete proprietary chain from the OS to the browser through the portal, CMS and database.

I think that the winning vision will be an intelligent and flexible Enterprise Search Bus, able to keep up with new innovative technologies, delivering a capacity to create the link between the user and the data. It is a Darwinian market, it is not enough to be right, we must constantly adapt. So see you in 5 years, when the Cloud is ubiquitous.